Store Policies

Custom-Crystals.com/ADVANTAGE PRODUCTS GROUP LLC Privacy Policy PRIVACY POLICY  

We do not give, sell or trade your personal information with ANYONE! It will only be used when we need to contact you about the orders you place with us.

CANCELLATIONS

All orders are processed in real-time and orders cannot be cancelled for any reason.

CHANGES

All orders are processed in real-time. If you require a change to be made to your order, there is a $10.00 service fee. We cannot make changes to special orders if items have already been ordered from the supplier or if personalization has been created. Please order carefully to avoid the need for any changes.

INVENTORY

Though we try to be as accurate as possible, sometimes your items will be back-ordered or discontinued. In this event, you will be contacted and asked to accept a similar item. We cannot guarantee that there will be similar items available, but we will work to find something else that you can enjoy. Many of our items are special orders and are ordered from our suppliers for you. If you do not give us ample time to get the items to you, you will be contacted to upgrade your shipping and may any rush fees necessary. If you choose to cancel the items you will be charged a $10.00 cancellation fee.

We strive to have an accurate account of available items. Many of our clearance items display the available stock quantity, but some do not.

RETURNS

Rhinestone Apparel is not returnable or exchangeable. Each item is handmade specifically for you and cannot be returned or exchanged. Please compare your body measurements with the size charts on each garment page prior to placing an order. If you decide not to measure yourself accurately, we cannot be responsible for inaccurate sizing. Note: The "fullest part of your bust" is not the same as your bra size. Please measure around the largest part of your bust for all tank or tee orders.

For embroidered items, many of our items are entirely personalized. You can choose the thread color, the wording and the color of the item. If you do not choose a thread color, we will use the thread color shown in the photograph, or what we think looks best. Do not order embroidered items unless you agree to these terms.

If you receive an incorrect item, or if the item is damaged, we ask that you take a digital photograph of the item and email it to us so we can expedite the replacement. You must call us to receive a return authorization number within 2 days of receipt of your shipment, and you must ship the authorized exchange so that we receive it within 7 days from the date of your authorization. All packages not meeting these requirements will not be considered for any type of exchange, no matter what the original reason. Any package returned without prior authorization will be refused due to security reasons.

SHIPPING

Shipping is not refundable. Your order will be shipped in accordance to the method you choose while placing your order. You may be contacted to upgrade the shipping method in order to deliver your items in time for your event date if you have chosen a slower method.

We ship via UPS, FedEx or US Mail, as we deem appropriate. All shipping charges are calculated by the weight of your package and your zip code. UPS and Fed Exshipping are run through their online rate calculator. We do not set their rates.

We are not responsible for special shipping requests (ie. "Leave at front door", etc.) You must be available on the date that the package is delivered to sign for it, or to accept the package. Your package can be tracked on our website, or with the tracking number that is provided upon shipment. If you are unsure about your availability, have the package delivered to an address where an adult will be present to sign for the package. Shipping your orders to your work address is strongly encouraged if no one is home during the day.

If you decide that you need some of your items sooner than others which might require time for special ordering, you will be required to pay additional shipping for a split shipment.

If you refuse your package or fail to pick it up from the carrier, you are responsible for the shipping to re-send it to you and agree that this amount will be charged to your credit card. If you move and don't inform us, you agree that you will be charged the $15.00 that FedEx or UPS charges us to do address corrections. You agree not to try to intercept a shipment and have the shipping address diverted for any reason, or you will be responsible for the redirection fee plus a surcharge of an additional $10.00.

If you receive a damaged item, you must contact us within 3 business days of receipt of the shipment. Please save the box and we will file a claim with the carrier. Please note that a claim can only be filed if you have the original packaging. Our liability is limited to replacement of the item, if available in time for your event. We do not issue refunds for damaged shipments unless we cannot replace the item.

PRIVACY POLICY

This shopping cart is hosted by Yahoo! Store. Yahoo! collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Girl ExtraOrdinaire is committed to maintaining your privacy. Your IP address is used to identify you and your shopping cart, to gather broad demographic information to help serve you better, and to administer our Shop Web site.

Our site uses cookies to keep track of your shopping cart and to save your personal information, such as name, street and e-mail addresses so you don't have to type it again every time you visit our site.

Our site uses order forms to gather information used to fulfill your order and to contact you when necessary with questions about your order. Contact information may also be used occasionally to send you promotional materials, such as notice of new products (e.g., products related to new Library of Congress exhibits) and special offers. You may opt out of receiving future mailings by sending an e-mail to retail@loc.gov stating your preference not to receive promotional information. Financial information, such as credit card numbers, is used for billing purposes for products ordered. Demographic and profile data may also be collected from occasional customer surveys. We use this data to tailor our product line to customers' interests and preferences.

Girl ExtraOrdinaire may release account information when it believes it is necessary to comply with any law, enforce or apply the terms of any of our user agreements, or protect the rights, property or safety of our Shop, its customers or employees.

In addition to Yahoo's standard privacy policy, the following terms apply: Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Girl ExtraOrdinaire owns the rights to all crystal designs and has the right to offer all designs at wholesale and/or retail pricing.


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Store Policies

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